ORDERS: We’re happy to sell and ship worldwide! GATES Services works with DHL to deliver our products. All shipping costs will be included in your shopping basket. However, product prices on our website are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we have excluded these charges from all invoices issued from our website. International shipping is calculated based on a number of factors including the shipping method, the volumetric weight of the items purchased and the destination of the package. Once your order has been dispatched, you will receive a confirmation email containing details of your order as well as a tracking number to monitor its progress.

SHIPPING TIME: Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched from our warehouse. Please note this can take longer during non-working days, when it may take up to 72 hours for shipments to be dispatched. In case there is a delay of more than 24 hours in getting the product ready for shipping, you will be notified by email. Once your order has been dispatched, shipping requires 3 to 4 working days. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.