RETURN POLICY: Please contact and specify whether you would like a refund or an exchange within 7 days from the day you received your purchased product. Items can be returned if the merchandise is in the exact condition in which it was shipped. Returns that do not meet this policy will not be accepted and will be sent back to the customer.

REFUNDS: The customer is responsible for the return shipping cost and custom duties. You will receive a reception confirmation email from our team. Please allow 5 business days from the time we receive the bag for the refund to be processed. Please allow your financial institution up to 10 business days to post the refund to your account.

EXCHANGE: The exchange shipment cost and custom duties (back and forth) are the responsibility of the customer. You need to mention which product you would like to exchange the purchased item with. The cost difference between the product previously bought and the new one chosen will either be refunded (if the new item selected is less expensive) or charged to the buyer (if the new item selected is more expensive).

IN-STORE RETURN: Online orders can also be exchanged at the GATES Services store located on Roman Road – 100 Street – Building #183 GF – Byblos – Lebanon. Make sure to bring the invoice received with the package to the store to be able to exchange the goods. For any in-store exchanges for less than the original order total, the remaining balance will be given in-store credit for the remaining balance, redeemable only at the GATES Services in Byblos.